FAQ

Setting up bulk fuel deliveries is straightforward. Contact our team by phone or email with your requirements, or use our online quote portal. Provide details about your fleet size, fuel consumption patterns, and delivery location. We’ll create a tailored supply plan that ensures your operations never run short.

We typically require a minimum order of 500 litres, but we can accommodate larger fleet requirements up to full tanker loads. For facilities with limited storage, we can arrange more frequent smaller deliveries. Our fleet managers will work with you to optimize delivery schedules based on your consumption and storage capacity.

Yes, we understand that operational demands can be unpredictable. We offer same-day emergency delivery services in most areas for when your fleet or facility unexpectedly runs low. For procurement managers planning ahead, we recommend establishing a scheduled delivery program to avoid emergency situations.

Absolutely. We provide comprehensive fuel management solutions including tank level monitoring, automated reordering, consumption reporting, and usage analytics. This helps facility managers and business owners optimize fuel costs, prevent stockouts, and improve budget forecasting.

We offer flexible payment terms through approved credit accounts, typically 30 days from invoice. Consolidated monthly invoicing is available for businesses with multiple locations or regular deliveries. We accept bank transfers, direct debit, and corporate cards. Our procurement-friendly invoicing includes detailed breakdowns for easy budget allocation and reporting.

Complete our straightforward credit application with your business details and trade references. Most applications are processed within 48 hours. Once approved by ours accounts team and insurance, you’ll receive credit terms tailored to your business size and requirements, streamlining your procurement process and improving cash flow management.

Yes, we regularly service multi-site businesses including hotel chains, facilities management companies, and fleet operators with nationwide operations. We can consolidate billing, provide consistent service across locations, and assign a dedicated account manager to oversee your entire fuel supply program.

We supply and install commercial-grade fuel storage tanks from 1,000 to 100,000+ litres capacity. Our service includes site surveys, regulatory compliance advice, installation, commissioning, and ongoing maintenance. We can also upgrade existing tank infrastructure with monitoring systems and security features.

Our procurement team maintains strategic fuel reserves and strong supplier relationships to guarantee supply continuity. We work with business owners and operations managers to forecast seasonal demand, pre-schedule deliveries during peak periods, and maintain buffer stock levels to prevent disruptions.

All deliveries comply with HSE regulations and environmental standards. Our drivers are ADR-certified, vehicles undergo regular safety inspections, and we carry comprehensive liability insurance. We provide site-specific risk assessments and work with your facilities team to ensure safe delivery procedures.

Yes, we actively support businesses in their sustainability journey. We can conduct carbon footprint assessments of your current fuel usage, recommend renewable alternatives like HVO, and develop transition plans that align with your environmental targets and budget constraints.

DERV (white diesel) is required for all road-going vehicles in your fleet – vans, trucks, and company cars. Red diesel is a lower-cost, rebated fuel legal only for off-road equipment such as construction machinery, generators, agricultural vehicles, and stationary plant. Using red diesel in road vehicles results in significant penalties and could impact your operating licenses.

Absolutely. Most fleet and facility managers require multiple fuel products. We can deliver DERV for your vehicle fleet, red diesel for machinery and generators, and kerosene for heating systems in a single visit, reducing administrative burden and delivery costs. We’ll provide separate storage recommendations for each fuel type.

Kerosene (heating oil) is ideal for hotels, offices, warehouses, and commercial buildings with oil-fired heating systems. It’s efficient, cost-effective for larger facilities, and burns cleanly. For facility managers overseeing multiple properties, we can establish scheduled winter deliveries to ensure consistent heating throughout the season.

HVO offers significant benefits for forward-thinking businesses. It reduces carbon emissions by up to 90%, improves your environmental credentials, and requires no modifications to existing diesel engines or infrastructure. For hotels, facilities, and fleets with sustainability targets or ESG commitments, HVO provides an immediate, practical decarbonization solution without operational disruption.

HVO typically costs 10-20% more than conventional diesel, but many businesses find the premium worthwhile for meeting carbon reduction targets, winning tenders with environmental requirements, and enhancing corporate reputation. We can provide detailed cost-benefit analysis for procurement managers evaluating the business case for switching.

Yes, HVO can be blended with conventional diesel in any ratio without issues. Many businesses start with a 30-50% HVO blend to manage costs while achieving meaningful emissions reductions. This flexible approach allows procurement managers to balance budget constraints with sustainability objectives.

Modern commercial vehicles require AdBlue (diesel exhaust fluid) to meet emissions standards. Your vehicles will enter reduced power mode or stop running without it. For fleet managers, we recommend maintaining AdBlue stock equivalent to 3-5% of diesel consumption. We supply AdBlue in bulk (1000L IBCs) or smaller quantities with convenient dispensing solutions for fleet operations.

AdBlue requires proper storage to maintain quality – keep it between 0-30°C, away from direct sunlight, and in sealed containers to prevent contamination. For facilities managers, we recommend dedicated storage in climate-controlled areas with 6-12 month stock rotation. We supply purpose-built storage and dispensing systems suitable for fleet refueling operations.

We supply the full range of commercial-grade lubricants: heavy-duty engine oils for trucks and buses, hydraulic oils for construction equipment, transmission fluids, greases, and specialist products. Our technical team works with fleet managers to ensure correct specifications for your vehicles and machinery, optimizing performance and extending service intervals.

Yes, standardization is a smart procurement strategy. We’ll audit your equipment fleet and recommend a consolidated lubricant range that meets all specifications while reducing inventory complexity and costs. This simplifies ordering for facilities managers and ensures your maintenance teams always have the right product available.

We supply complete lubricant management systems for workshops and maintenance facilities, including bulk tanks, metered dispensing equipment, and waste oil collection. This reduces packaging waste, improves inventory control, and streamlines your maintenance operations – particularly valuable for large fleet operators and facilities with substantial machinery.

Every product comes with full technical data sheets, safety data sheets (SDS), and certification proving compliance with manufacturer specifications and industry standards (API, ACEA, ISO). This documentation supports your maintenance programs, warranty requirements, and health & safety compliance – essential for facility managers and operations directors maintaining proper records.